Frequently Asked Questions

Free gift for orders over £50 (after discount has been applied) will be offered at checkout, just grab the offer. If your gift was not applied or offered, please get in touch using our CHAT WITH US button bottom left on our website, we will happily add it for you.

You may be sent an alternative gift to the one featured

Free gift may be shipped separately to main order, please get in touch if you do not receive within 7 days of order being delivered

• Offer Valid Nov 22nd - 3rd December 2024
• Free gift for any order over £50, after discount has been applied
• An alternative gift may be sent to the one featured
• Gift may be shipped separately to paid order
• Returns will be accepted until 10/01/25
• Delivery times may take longer than usual during this busy period
• Free standard shipping for orders over £20 (after all discounts applied)

If you are lucky enough to have a discount code please enter the code at checkout.

If you are using express checkout EG: PayPal 

You will be taken to their login screen to confirm your payment details before being redirected back to our checkout page where you will be able to confirm your order and enter your discount code before completing your purchase. If you use immediate Express Checkout from the cart page you may not have the option to enter the discount code, please always go to the checkout page scroll to the bottom enter the code, scroll back to the top and then use express checkout.

If you have any issues please get in touch and we will apply the code for you.

We are proud to be a British company based in the UK and therefore can offer a speedy next day delivery option and great customer service.

Yes, please message us via Live Chat (Chat With Us, bottom right on our store) quoting your order number and we will get that sent over to you.

The best way to get in touch with us is to use our Live Chat (Chat With Us, bottom right on our store). We will respond as quickly as we can. 

If Viewing on a mobile device navigate to any collection page  SHOP ALL  or  Wireless Multi Chargers etc, select the Refine By tab at he top, search or select your make and model and all our compatible chargers will display. If viewing on a desktop device navigate to any collection page such as SHOP ALL or Wireless Multi Chargers and search or select your make and model on the left hand side.

No, as long as your case is not an excessive thickness there is no need to remove your case.
We would recommend using a MagSafe case for iPhone MagSafe phones.    

Yes, in order to get enough power to fast charge multiple devices at the same time. If you already have one that's great, if not we would we would recommend using a QC3 USB Plug. 

If the LED light is on the outside of the case, its the wireless charging case. If the LED light is on the inside of the case its a standard lightning cable charging case only.

All of the iPhone 12, 13 & 14 series have MagSafe technology (includes Mini, Pro & Pro Max) and therefore can align magnetically. Great when the phone is suspended on the charging dock as the magnets hold the phone securely in place. However if the MagSafe dock is not suspended then any Qi wireless charging device will work. Please use a MagSafe compatible case.

Unfortunately iPads do not yet support wireless charging  

Unfortunately Fitbit uses a different charging protocol   

Putting it simply; MagSafe is a Qi wireless charging coil sorrounded with a ring of magnets.

All MagSafe wireless chargers have a Qi wireless charging coil sorrounded by a ring of magnets. Apple Magsafe devices are Qi compatible with a ring of metal, this allows easy docking from device to charger and enables a gauaranteed charging alignment. Apple introduced MagSafe on the iPhone 12 and has been included on all their iPhones since.

To see which charger is compatible with your device, if viewing on your mobile please navigate to our shop all page & select the filter & compatibility + tab, select your make & model and all compatible chargers will be displayed. If viewing on a PC navigate to our shop all page and select your make and model on the left hand side.

Qi (pronounced chee) is the leading wireless charging standard which is has been adopted into almost all major phone manufacturers. 

Wireless charging allows you to charge a device, like your smartphone, watch or even ear pods without the use of a charging cable. The concept, known as inductive charging, allows electricity to be transmitted through the air by means of a magnetic field. A transmitter such as CHARGit’s wireless charging pad creates an oscillating magnetic field with a receiver such as your phone or Apple Watch. The receiver gathers current through a special antenna, which can then be stored in the device's battery. Read more here 

No, don't worry we ensure all our chargers are intelligent and know when to stop charging, they even know when to rapid charge!

Every battery is defined by mAh MiiliAmp Hour and is what is used to measure power over time, the higher the number the more power it can store. So if you have an iPhone 12 you will have 2815 mAh worth of battery power, a 10000 mAh power bank should comfortably recharge this battery 3 times.

All orders over £20 include free Standard Delivery, (usually 2 days). All orders over £40 include Free Express delivery (usually next day)

Please place your order before mid-day & weekends may delay delivery times.

Yes, if you should change your mind we have a 30 day returns policy, please get in touch using our Live Chat (Chat With Us, bottom left on our store) within 30 days of receiving your item to request a return. To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging. Return postage is not refundable on our 30 day not faulty money back guarantee, there is also a £3.99 restocking fee. Once we have received your return, we will aim to process the refund within 7 working days. Please contact us on our Live Chat (Chat With Us, bottom left on our store) to start the return.  

Sometimes things do go wrong so if you receive your item and you think it may be faulty, please contact us via our Live Chat (Chat With Us, bottom right on our store) so we can resolve the issue.  

All orders over £40 get free express delivery, if you would like to add it to an order under £40 please select it at checkout £4.99.

Please ensure your order is placed before mid-day to ensure next day delivery (weekends may delay delivery)