Why is my device not charging?
1. Realign device onto charging zone, once aligned press the reset button on the battery, charging will start after 2 seconds
2. Make sure no metal is between device and charging zone
3. Remove device case
4. Please ensure it is a compatible device/case
My Battery seems to be charging slowly
Ensure your USB adaptor is QC3
Compatible with all Qi enabled devices such as
Apple iPhone: 8 Series, X, XR, XS, 11, SE, 12 Series, 13 Series
Samsung: Galaxy Series S21, S21, S10. S9. S8. S8. S7. S6. Note 4, 8, 9, 10, 20, Leadership 8, Galaxy Z Fold 2, Galaxy Z Flip,
Amazon: Fire HD 8 Plus,
Google: Pixel 4, Pixel 3
Huawei: Mate 30 Pro, Mate pad Pro, P30 Pro, Porsche Design Mate 20 RS, Mate 20 X, 20 Pro, P20 Pro.
LG: G8X, G8, V35, G7, V30S, V30, G6+, G6.